Information about EntryG8

Privacy Policy

EntryG8 Privacy Policy

Last Updated: December 10, 2018

Thank you for using EntryG8!

This Privacy Policy explains how we collect, use, process, and disclose your information across the EntryG8 Platform.

If you see an undefined term in this Privacy Policy (such as “Listing” or “EntryG8 Platform”), it has the same definition as outlined in our Terms of Service.

When this policy mentions “EntryG8,” “we,” “us,” or “our,” it refers to the EntryG8 company that is responsible for your information under this Privacy Policy (the “Data Controller”).

If you change your place of residence, the Data Controller will be determined by your new place of residence as specified above, from the date on which your place of residence changes.

This Privacy Policy also applies to the Payment Services provided to you pursuant to the Terms of Service. One or more EntryG8 entities or Third-Party Contractors will be the Data Controller of your information related to the Payment Services depending on where your Payment Method or Payout Method is issued:


There are three general categories of information we collect.

1.1 Information You Give Us.

We collect information you share with us when you use the EntryG8 Platform.

·        Account Information. When you sign up for an EntryG8 Account, we require certain information such as your name and email address.

·        Profile Information. To use certain features within the EntryG8 Platform, we may also ask you to complete a profile, which may include your address and phone number. Certain parts of your profile (like your profile picture, first name, and description) are a part of your public profile page, and will be publicly visible to others.

·        Other Authentication-Related Information. To help create and maintain a trusted environment, we may collect identification or other authentication information.

·        Payment Information. We collect your financial information (like your bank account or credit card information) when you use the Payment Services to process payments.

·        Communications with EntryG8 and other Members. When you communicate with EntryG8 or use the EntryG8 Platform to communicate with other Members, we collect information about your communication and any information you choose to provide.

·        Address Book Contact Information. You may choose to import your address book contacts or enter your contacts’ information manually to access certain features of the EntryG8 Platform, like inviting them to use EntryG8.

·        Other Information. You may otherwise choose to provide us information when you fill in a form, conduct a search, update or add information to your EntryG8 Account, respond to surveys, post to community forums, participate in promotions, or use other features of the EntryG8 Platform.

1.2 Information We Automatically Collect from Your Use of the EntryG8 Platform.

When you use the EntryG8 Platform, we collect information about the services you use and how you use them.

·        Usage Information. We collect information about your interactions with the EntryG8 Platform, such as the pages or other content you view, your searches for Listings, bookings you have made, and other actions on the EntryG8 Platform.

·        Location Information. When you use certain features of the EntryG8 Platform, we may collect different types of information about your general location (e.g. IP address, zip code) or more specific location information (e.g. precise location from your mobile GPS). Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu.

·        Log Data. We automatically collect log information when you use the EntryG8 Platform, even if you have not created an EntryG8 Account or logged in. That information includes, among other things: details about how you’ve used the EntryG8 Platform (including links to third party applications), IP address, access times, hardware and software information, device information, device event information (e.g., crashes, browser type), and the page you’ve viewed or engaged with before or after using the EntryG8 Platform.

·        Transaction Information. We collect information related to your transactions on the EntryG8 Platform, including the date and time, amounts charged, and other related transaction details.

·        Cookies and Similar Technologies. We use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers. We may also allow our business partners to use these tracking technologies on the EntryG8 Platform, or engage others to track your behavior on our behalf. While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application. For more information on our use of these technologies, see our Cookie Policy.

1.3 Information We Collect from Third Parties.

We may collect information that others provide about you when they use the EntryG8 Platform, or obtain information from other sources and combine that with information we collect through the EntryG8 Platform.

·        Third Party Services. If you link, connect, or login to your EntryG8 Account with a third party service (e.g., Facebook), the third party service may send us information such as your registration and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.

·        Your References. If someone has written a reference for you, it will be published on your EntryG8 public profile page. To learn more about how this works, see our Help Center article about References.

·        Background Information. For Members in the United States, to the extent permitted by applicable laws, EntryG8 may obtain reports from public records of criminal convictions or sex offender registrations. For Members outside of the United States, to the extent permitted by applicable laws, EntryG8 may obtain the local version of background or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.

·        Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the EntryG8 Platform through partnerships, or about your experiences and interactions from our partner ad networks.


We use, store, and process information about you to provide, understand, improve, and develop the EntryG8 Platform, and to create and maintain a trusted and safer environment.

2.1 Provide, Improve, and Develop the EntryG8 Platform.

·        Enable you to access and use the EntryG8 Platform.

·        Enable you to communicate with other Members.

·        Operate, protect, improve and optimize the EntryG8 Platform and experience, such as by performing analytics and conducting research.

·        Personalize or otherwise customize your experience by, among other things, ranking search results or showing ads based on your search, booking history, and preferences.

·        Enable you to access and use the Payment Services.

·        Provide customer service.

·        Send you service or support messages, such as updates, security alerts, and account notifications.

·        If you provide us with your contacts’ information, we may use and store this information: (i) to facilitate your referral invitations, (ii) send your requests for references, (iii) for fraud detection and prevention, and (iv) for any purpose you authorize at the time of collection.

2.2 Create and Maintain a Trusted and Safer Environment.

·        Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.

·        Conduct investigations and risk assessments.

·        Verify or authenticate information or identifications provided by you (such as to verify your Accommodation address or compare your identification photo to another photo you provide).

·        Conduct checks against databases and other information sources.

·        Comply with our legal obligations.

·        Resolve any disputes with any of our users and enforce our agreements with third parties.

·        Enforce our Terms of Service, Payments Terms, and other policies.

2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.

·        Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your communication preferences (including information about EntryG8 or partner campaigns and services).

·        Personalize, measure, and improve advertising.

·        Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by EntryG8 or its third party business partners.


3.1 With Your Consent.

We may share your information at your direction or as described at the time of sharing, such as when you authorize a third party application or website to access your EntryG8 Account.

3.2 Sharing between Hosts and Guests.

To help facilitate bookings, we may share your information with other Members as follows:

·        When you as a Guest submit a booking request, certain information about you is shared with the Host, including your full name, the full name of any additional Guests, your cancellation history, and other information you agree to share. When your booking is confirmed, we will disclose additional information to assist with coordinating the trip, like your phone number.

·        When you as a Host have a confirmed booking, certain information is shared with the Guest to coordinate the booking, such as your full name, phone number, and Accommodation or Experience address.

We don’t share your billing and payout information with other Members.

3.3 Profiles, Listings, and other Public Information.

The EntryG8 Platform lets you publish information that is visible to the general public. For example:

·        Parts of your public profile page, such as your first name, your description, and city, are publicly visible to others.

·        Public Listing pages are publicly visible and include information such as the Accommodation or Experience’s approximate location (neighborhood and city), Listing description, calendar availability, the Host public profile photo, aggregated demand information (like page views over a period of time), and any additional information the Host chooses to share.

·        After completing a booking, Guests and Hosts may write reviews and rate each other. Reviews are a part of your public profile page.

·        If you submit content in a public forum or social media post, or use a similar feature on the EntryG8 Platform, that content is publicly visible.

Information you share publicly on the EntryG8 Platform may be indexed through third party search engines. In some cases, you may opt-out of this feature in your Account settings. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third party search engines, and they may use caches containing your outdated information.

3.4 Service Providers.

We use a variety of third party service providers to help us provide services related to the EntryG8 Platform. Service providers may be located inside or outside of the European Economic Area (“EEA”). For example, service providers may help us: (i) verify or authenticate your identification, (ii) check information against public databases, (iii) assist us with background checks, fraud prevention, and risk assessment, or (iv) provide customer service, advertising, or payments services. These providers have limited access to your information to perform these tasks on our behalf, and are contractually obligated to use it consistent with this Privacy Policy.

3.5 Additional Services by Hosts.

Hosts may use third party services available through the EntryG8 Platform to assist with managing their Accommodation or providing additional services. Hosts may use features on the EntryG8 Platform to share information about the Guest (like arrival and departure dates, Guest name, Guest phone number, and Guest anonymized email address) with that third party service provider for the purposes of coordinating the stay, managing the Accommodation, or delivering other services.

3.6 EntryG8 Payments.

EntryG8 may share your personal information to: (i) provide the Payment Services, (ii) facilitate your use of the EntryG8 Platform, and (iii) jointly market products or services to you with other financial third parties with whom EntryG8 has a formal agreement. You can unsubscribe or opt-out from receiving such marketing communications in your Account settings.

3.7 Safety and Compliance with Law.

EntryG8 may disclose your information to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required to do so by law or if such disclosure is reasonably necessary: (i) to comply with legal process and to respond to claims asserted against EntryG8, (ii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iii) to enforce and administer our Terms of Service or other agreements with Members, (iv) for fraud investigation and prevention, risk assessment, customer support, product development and debugging purposes, or (v) to protect the rights, property or personal safety of EntryG8, its employees, its Members, or members of the public.

We will attempt to notify Members about these requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon EntryG8’s property, its Members and the Platform (collectively, “Risk Scenarios”). In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that Member about the request after the fact if we determine in good faith that we are no longer legally prohibited from doing so and that no Risk Scenarios apply.

3.8 Widgets.

We may display parts of the EntryG8 Platform (e.g., your Listing page) on sites operated by EntryG8’s business partners, using technologies such as widgets or APIs. If your Listings are displayed on a partner’s site, information from your public profile page may also be displayed.

3.9 Tax Authorities.

In jurisdictions where we facilitate the Collection and Remittance of Occupancy Taxes as described in the “Taxes” section of the Terms of Service, Hosts and Guests expressly grant us permission, without further notice, to disclose Hosts’ and Guests’ data and other information relating to them or to their transactions, bookings, Accommodations and Occupancy Taxes to the relevant tax authority, including, but not limited to, the Host or Guest’s name, listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received (or due) by Hosts from Guests, and contact information.

3.10 Business Transfers.

If EntryG8 undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information. In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

3.12 Aggregated Data.

We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and non-personally identifiable information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.


4.1 Analyzing your Communications.

We may review, scan, or analyze your communications on the EntryG8 Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.

4.2 Linking Third Party Accounts.

You may link your EntryG8 Account with your account at a third party social networking service. Your contacts on these third party services are referred to as “Friends.” When you create this link:

·        some of the information you provide to us from the linking of your accounts may be published on your EntryG8 Account profile;

·        your activities on the EntryG8 Platform may be displayed to your Friends on the EntryG8 Platform and/or that third party site;

·        a link to your public profile on that third party social networking service may be included in your EntryG8 public profile;

·        other EntryG8 users may be able to see any common Friends that you may have with them, or that you are a Friend of their Friend if applicable;

·        other EntryG8 users may be able to see any schools, hometowns or other groups you have in common with them as listed on your linked social networking service;

·        the information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes; and

·        the publication and display of information that you provide to EntryG8 through this linkage is subject to your settings and authorizations on the EntryG8 Platform and the third party site.

4.3 Google Maps/Earth.

Parts of the EntryG8 Platform use Google Maps/Earth services, including the Google Maps API(s). Use of Google Maps/Earth is subject to Google Maps/Earth Additional Terms of Use and the Google Privacy Policy.


The EntryG8 Platform may contain links to third party websites or services, such as third party integrations, co-branded services, or third party-branded services (“Third Party Partners”). EntryG8 doesn’t own or control these Third Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, EntryG8, or both. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.


6.1 Access and Update.

You may review, update, or delete the information in your EntryG8 Account by logging into your EntryG8 Account and reviewing your Account settings and profile.

6.2 Account Cancellation.

For information on how to cancel your EntryG8 Account, visit Note that information that you have shared with others (like Reviews or forum postings) may continue to be publicly visible on the EntryG8 Platform in association with your first name, even after your EntryG8 Account is cancelled.

6.3 EU and Japan Residents: Review and Update Your Information.

If you reside in the EU or Japan, you may request in writing copies of your personal information held by us. We will provide you with a copy of the personal information held by us as soon as practicable, and in any event not more than 40 days after receiving a valid request in writing. There may be a charge to access your personal data. We may request proof of identification to verify your access request.

If your personal information that we hold is inaccurate, let us know and we will update the relevant information. You may also request the erasure of your personal information in accordance with the relevant data protection legislation. We will notify you within 40 days of your valid request about the relevant action taken.

6.4 EU Residents: Access and Challenge Information Provided to Us By Third Parties.

You are entitled to see and challenge information third parties provide to us as part of our fraud detection, prevention and risk assessment efforts if all of the following factors apply: (i) we use third parties to carry out automated checks or risk assessments, (ii) we make a decision which has legal consequences for you or which significantly affects you, and (iii) such decision is based solely on such automated checks or risk assessments.


As described in this Privacy Policy, we may sometimes share your information within our family of companies or with third parties. When you use the EntryG8 Platform, you authorize us to transfer, store, and process your information in the United States and possibly other countries. Laws in these countries may differ from the laws applicable to the place where you live. For example, information collected within the EEA may be transferred, stored, and processed outside of the EEA for the purposes described in this Privacy Policy. By using the EntryG8 Platform, you consent to transferring your data to these countries.


We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. However, the Internet is not a 100% secure environment so we can’t guarantee the security of the transmission or storage of your information.


EntryG8 reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the EntryG8 Platform and update the “Last Updated” date at the top of this Privacy Policy. We will also provide you with notice of the modification by email at least thirty (30) days before the date they become effective. If you disagree with the revised Privacy Policy, you may cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access or use of the EntryG8 Platform will constitute acceptance of the revised Privacy Policy.


If you have any questions or complaints about this Privacy Policy or EntryG8’s information handling practices, you may email us.